Terms & Conditions

TERMS AND CONDITIONS OF USE

Also visit our PRIVACY POLICY

General

The following terms and conditions apply to all purchases made on the www.rollmo.com.au site. Please read them carefully, you may wish to print a copy for future reference. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If you do not agree to these Website Terms in their entirety, you MUST NOT use this website.

No other terms and conditions shall apply to the sale of our goods.

Purchases

a. Orders:
No order for goods shall be binding upon us unless and until accepted by us in writing. We reserve the right to decline any order placed with us in our entire discretion.

b. Availability of Goods:
All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.

c. Description of Goods:
We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time.

We also reserve the right to change the specification of the goods we sell.

Every care is taken to reproduce faithfully all product descriptions, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact one of our Customer Care Team to discuss the product in more detail. In the event of a product being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your card.

d. Prices:
All prices quoted are for new goods; prices are in Australia dollar and include all taxes at current rates.

Prices are subject to change at any time before we accept an order from you.

e. Dispatch and Delivery:

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

You can choose different shipping methods for faster or slower delivery :

All quoted delivery times are estimates only. Time shall not be of the essence in relation to the delivery of any goods.
All goods shall remain our property (notwithstanding delivery and the passing of risk) until paid for.

f. Payment:
Payments are accepted on most major credit or debit cards via our secure server. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.

Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorised by you.

Returns/Refund Policy

Click here to contact us for Returns / Refunds, fill the form with your email address, order reference, and if needed you can attach files.

The following terms and conditions cover the situations where either (a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.
a. The goods are faulty or damaged, or there is a shortfall, on delivery

Where goods are received by you faulty, damaged or there is a shortfall then we must be notified within [14 days] of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods.

All goods are returned to us at your risk

Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery.
In no event shall our liability exceed the value of the goods in question.

b. Your right to return non-faulty goods

i. the right to cancel must be exercised on or before the end of the seventh working day following the day after delivery of the goods;

ii. notification of the wish to exercise the right to cancel (including your order number) must be received by us as set out in above by e-mail to: info@rollmo.com.au

iii. customers wishing to return non-faulty goods must also arrange (at their own expense) to return the goods in a saleable condition (including undamaged packaging) as soon as possible (if we pay the return costs then this will be deducted from any refund). The goods will be deemed returned when actually received by us;

iv. subject to compliance with the foregoing customers will be entitled to a full refund of the price paid to their account or the credit card used (less any deductions in accordance with the foregoing);

Warranty

We warrant that the products sold in our website, other than explicitly stated, are 100% free from defects in material and workmanship.

The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.

Battery cell capacity depletion over time under regular use is normal, and is not an indication of defect.

Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.

All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.

Force majeure

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, courier delay, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.

Intellectual Property

Your use of the Website and the content in its entirety, grants no rights to you in relation to our intellectual property rights (“IPR”) or the IPR of any third parties. We own or are licensed to use all IPR existing in, or in relation to, the Website and its contents. All rights and IPR in or relating to any third party content, branding, logos and registered and unregistered trademarks are owned by such third parties or their licensors.

You are permitted to download and print content from the Website solely for your personal use. Website content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without prior written permission granted by Conair. You are specifically not entitled to use the content of the Website for commercial exploitation in any circumstances.

Entire Agreement

These terms and conditions constitute the entire and only agreement between us.

Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party).

IMPORTANT SAFETY INFORMATION/DISCLAIMER

Safety

Using a Rollmo, like all sports, carries an inherent risk of injury, damage to property and death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities, learn to stop (slide), mount and dis-mount and don’t board in traffic or other dangerous locations that may increase your risk. Don’t fall prey to peer pressure and take risks such as not wearing a helmet. They may say it’s not “cool” to wear a helmet or pads, but the risk of permanent injury or death is definitely not “cool”.

Warranty

All Rollmo boards are warranted to be free of defects in workmanship and materials for 30 days from date of purchase. Due to the nature of the product, damage to the board or its components is not covered. This warranty does not cover normal wear and tear, abuse, water damage, delamination due to water exposure, stress cracks, chips, scrapes or any damage from any type impact is not covered. However, the battery, and the control panels (mainboard and sub-boards) are covered for a period of 1 year, subject to proof that the product has been charged, and used in an inappropriate manner, to be decided upon at rollmo.com.au sole discretion.

Conditions of Use

The equipment user assumes all risks and responsibility outlined in the Waiver, Release and Assumption of Risk Agreement outlined below.

Age limit and your legal rights as a consumer

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.

Waiver, Release and Assumption of Risk Agreement

To rollmo.com.au, it’s proprietors and all associated owners, (Collectively and hereinafter referred to as “Rollmo”), from whom I purchase Rollmo equipment described on the Invoice of Purchase and their respective stockholders, owners, employees, agents, representatives, dealers, distributors and associates: I assume all risk associated with the use of the Rollmo board equipment purchased, loaned, given, traded, received, as I understand that using the product, as with all extreme sports, carries an inherent risk of personal injury, property damage or death (Collectively and hereinafter referred to as “Risk”). By purchasing the equipment, I agree to accept all possible known and unknown “Risk” associated with using the equipment. I agree, to the fullest extent of the law, to indemnify and hold harmless and to waive any and all claims that I have or may have in the future against “Rollmo” resulting from the use of the equipment. I agree to the fullest extent of the law to Release, Indemnify and Hold Harmless “Rollmo” from any and all liability for injury, loss, damage, death or expense that I or my next of kin may suffer as a result of my use of the equipment, due to any cause or reason whatsoever, including, without limitation, any negligence or breach of contract in the manufacturing, assembling, design, maintenance, selection, sale, adjustment, modification of the skateboard equipment. In the event of my incapacitation or death, this Agreement shall be effective and binding upon my next of kin, relatives, heirs, executors, assigns, administrators, and representatives. In entering this Agreement, I am not relying on any oral or written representation other than what has been set forth above in this Agreement. I have read and understood this Agreement and I am aware that by purchasing from “Rollmo” I am agreeing to all aspects of this Agreement and that by doing so, I may be waiving certain rights, including the right to sue Rollmo, its associated directors, employees, partners and/or the distributor.

SAFETY AND WELL-BEING

Using a Rollmo is super-fun, but like any extreme sport takes a little time and dedication to become an expert. In our experience, 1 hour of practice will allow you to begin to feel confident. However, we would highly recommend initially only using the board inside, in a room that has sufficient space, and learn to practice getting on and off safely. This can be done with the help of a friend, or leaning against a wall for support. Thereafter, learn to make small movements forward, backwards and turn in a circle. Please be aware, that to begin with, you are likely to fall off at least once or twice…BE SENSIBLE AND TAKE CARE. You are responsible for your own safety, and we highly recommend the use of helmets and pads at all times to limit injuries. Avoid areas that are too steep, and close to busy traffic.